← Back

Principal Product Manager - Technical, Amazon Customer Service

Amazon · Seattle, WA, US

Amazon is hiring for Principal Product Manager - Technical, Amazon Customer Service in Seattle, WA, US. What you'll do: mentoring and prototyping.

Hiring signals for Customer Service Representatives

SOC 43-4051 — measured across all currently-active postings classified to this occupation.

40
/ 100
Cooling

Customer Service Representatives Job Market Score

Driven by
  • Slow inflow of new postings (only 12% from the last 14 days)
  • Pay is below the national median ($87k vs $127k national)
  • Hiring is shrinking (157 added vs 357 removed this week)

Customer Service Representatives job market

Aggregated from currently-active postings tracked in Customer Service Representatives.

  • 2,461Active postings
  • 157Posted this week
  • 924Open 30+ days38% of active
  • 163Remote / hybrid7% of active
  • 3%List salary71 of 2,461
  • 7%Hourly5 of disclosed
  • $87kMedian annual (max)
  • $17.50/hrMedian hourly (max)
  • 23dMedian agep90 60d (long tail)

Wages by category

BucketJobsMedian annualMedian hourly
Customer Success433$128k n=29—
Food Service97——
Delivery Driver26——
VP20——
Director18——

Wages by employment type

BucketJobsMedian annualMedian hourly
Contract153$129k n=4$17.50/hr n=5
Part-time96——
Full-time79$140k n=7—
Intern11——
Temporary2——

Wages by sector

BucketJobsMedian annualMedian hourly
Food Service / Restaurants680——
Technology589$140k n=39—
Financial Services480$82k n=30—
Retail466$247k n=11$17.50/hr n=5
Manufacturing424—$17.50/hr n=5

Top categories

  • Customer Success433
  • Food Service97
  • Delivery Driver26
  • VP20
  • Director18
  • Support17

In-demand skills

  • Agile89
  • AWS77
  • Azure60
  • Google Cloud58
  • MongoDB57
  • Go47
  • SQL12
  • REST8

Top sectors

  • Food Service / Restaurants680
  • Technology589
  • Financial Services480
  • Retail466
  • Manufacturing424
  • Transportation & Logistics186

Employment mix

  • Unspecified2,120 · 86%
  • Contract153 · 6%
  • Part-time96 · 4%
  • Full-time79 · 3%
  • Intern11 · 0%
  • Temporary2 · 0%

Top hiring companies

Category
Product Manager
Source
amazon.jobs
Original link
https://www.amazon.jobs/en/jobs/10402991/principal-product-manager-technical-amazon-customer-service
Posted
3 weeks ago (2026-04-24)
Status
active

Activities: Mentoring, Prototyping

Community signals

No approved reports yet.

Add your experience

Share a factual experience about timing or process. Avoid accusations, personal information, or legal claims. New reports are held for moderation.

Tags

Please report your experience respectfully. Notes containing profanity, slurs, personal attacks, or slanderous claims will be automatically removed. Describe what happened — timelines, communication, outcomes — not how you feel about the people involved.

Approved reports

No approved reports yet.

Stay in the loop

Get the occasional update on job-market trends, ghost-job patterns, and what we’re shipping. No spam.